NatWest banking app not working: How long will the app be down? Bank gives update

NatWest: Outage map shows users experiencing issues across UK

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The NatWest Help Twitter page has confirmed that they are aware of the issue and the tech team is working hard to fix it at the moment. Other users have also reported issues with accessing the RBS app, which is part of the same banking group as NatWest.

The Daily Star reported this likely indicates a bigger technical fault which is to blame.

The NatWest Help Twitter account has replied to many online complaints about the outage saying: “There is an issue with the app which has just occurred and is currently being looked into. We’re working to get this back up and running ASAP for you! We really appreciate your patience!”

It has been noted the outage is preventing some people from accessing their account on mobile banking. 

74 percent of Downdetector reports have been regarding this issue, while a much smaller 25 percent of reports are concerning online banking issues. 

RBS Bank’s outage has seen similar numbers with 81 percent of reports concerning mobile banking and a meagre 18 percent regarding online banking. 

The issues began just after 8am this morning according to Downdetector reports although the NatWest website notes that all services are working normally. 

The Help Twitter account has told some customers that they should be able to use online banking through their automated telephone service.

Customers can use the number found on the back of their card to get in contact with this automated service while the outage continues. has contacted NatWest asking for comment.

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